Customers want to get in touch with you brand, faster and on a more personal level – for whatever reason. Either it’s a bank’s customer service about your card, or a local restaurant to reserve a table for tonight. Often they still pick up the phone to get it done quickly, but what could be a suitable alternative?
Online Customer Service
Some company’s took live customer service to their website by offering live-chat functionality. It’s an effective way to quickly get in touch with customer service and my experiences have been fairly positive. Apart from one